Opiona Help Center — Shipping, Returns & Jewelry Care

Physical items ship from Minneapolis, MN within 1–3 business days. US domestic delivery typically takes 3–7 business days depending on carrier and destination. You'll receive tracking when your order ships.

Yes! Many pieces can be personalized with a name or short inscription. Contact us before ordering with your request — we'll confirm feasibility, price, and production time.

Our jewelry is crafted from 925 sterling silver with gold, silver, or rose gold plating options where noted. Each product page lists exact materials and chain lengths.

After purchase, sign in to your account and open My Orders. Digital files are available for immediate download. Links remain active per our download policy.

Physical items: Unused, unworn items in original condition may be returned within 14 days of delivery. Custom or engraved pieces are final sale unless defective.
Digital items: Digital downloads are non-refundable once accessed, except in case of a verified technical defect.

Store in a dry place, avoid harsh chemicals and prolonged water exposure. Polish gently with a soft cloth. Remove before swimming or exercising to preserve plating.

Please message us directly through your Etsy order for the fastest help with Etsy purchases. For opiona.com orders, use our Contact page.