Help Center
Find quick answers below. Still need help? Visit our Contact page.
How long does shipping take?
Every piece is handmade to order and ships from Minneapolis, MN within 4–6 business days. US delivery typically takes 3–7 business days after dispatch, and you'll receive tracking when your order ships. See shipping information for rates.
Can I personalize my jewelry?
Yes — many pieces can be personalized with a name or short text. Enter it in the personalization field on the product page when you order. For anything more custom, contact us first.
What materials do you use?
Our jewelry is crafted from 925 sterling silver with gold, silver, or rose gold plating options where noted. Each product page lists exact materials and chain lengths.
What is your return policy?
Unused, unworn items in original condition may be returned within 14 days of delivery; personalized pieces are final sale unless they arrive damaged or incorrect. See our Returns & Refunds policy for how to start a return.
How should I care for sterling silver jewelry?
Store in a dry place, avoid harsh chemicals and prolonged water exposure. Polish gently with a soft cloth. Remove before swimming or exercising to preserve plating.
I ordered on Etsy — how do I get support?
Please message us directly through your Etsy order for the fastest help with Etsy purchases. For opiona.com orders, use our Contact page.
Get in Touch
Questions about an order, customization, or shipping? We're happy to help:
Email: [email protected]
Business Address: 3260 Gorham Ave Suite 41325 Minneapolis, MN 55426 USA